Frequently Asked Questions
How do I rent an Accessible Vehicle?
This process is quite easy, just contact Wheelchair In Motion either through our web site at www.wheelchairinmotion.com or by phone at 1-888-776-1102. Once the reservation is received, a member of the Wheelchair In Motion team will contact you by phone, to confirm the reservation and take down the necessary information. A Valid Credit Card is required to secure the reservation at the time of booking.
Can you deliver and pick up the Rental Vehicle?
Yes. Part of our services at Wheelchair In Motion includes free delivery and pick up of our vehicles to most areas. Some areas may require a fee. Please call to confirm.
Do your Rental Vehicles have hand controls?
At present Wheelchair In Motion does not rent vehicle equipped with hand controls.
How old do the drivers have to be?
All licence drivers must be over 23years of age.
Do I need to buy extra Insurance?
Wheelchair In Motions’ vehicles are insured with the mandatory Ontario automobile insurance. However the renter is responsible for any damage caused to the vehicle while they are renting. This responsibility can be transferred, in most cases to an existing auto policy (if applicable) or a Visa, MasterCard or American Express credit card (if coverage is available)
Wheelchair in Motion does not sell additional insurance, however we can suggest some web site contacts if you wish.
Is there a charge for Mileage?
Our rentals come with 150 free kilometres per day. Excess mileage is charged at a rate of $0.15 per kilometre.
How many Wheelchairs can fit in the Rental Vehicle?
Our vehicles can accommodate up to two (2) wheelchairs at one time.
How many passengers can the Rental Vehicle hold?
Our vehicles can hold up to five (5) passengers, including the driver in addition to the Wheelchair occupant. There are different seating configurations, so the total available seating may change.
How is the Wheelchair secured inside the Rental Vehicle?
We use a “QStraint” system to secure the wheelchair. This is a four point locking belt system. There is both manual and automatic QStraints in the vehicle.
Do you show me how to use the “QStraints”?
Yes. A Wheelchair In Motion team member will show how the tie-downs work and the additional safety equipment in the Rental Vehicle. This procedure is also written down and a copy of the operation is in the Rental Vehicles’ information folder.
Does the Rental Vehicle have an Accessible Parking Permit?
Yes, all of our vehicles have an accessible parking permit which allows you to park in designated accessible parking areas when you have a passenger that requires access to these areas.
Can I list more than one driver?
Yes. All licence drivers are recorded on the Rental Agreement.
Can your vehicles go out of Province/Country?
Yes, as long as we are aware of this and you have proper insurance to do so.
Is there a charge for extra drivers?
No. There is no charge for additional drivers
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These are only a few of the questions that seem to come up. Please do not hesitate to contact us if you have any questions. A Wheelchair In Motion team member will be happy to speak with you.
Thank you for taking the time to visit Wheelchair In Motion and we hope that we can assist you with your Accessible Transportation needs in the future.
